Domino’s Pizza – An Example of Great Online Customer Service

Despite not being a pizza fan, I recently placed an order from Domino’s Pizza online. The inevitable question always comes up … “When will my pizza get here?” Immediately after placing my order, I was greeted by a fun graphic of a man in a pizza kitchen. At quick glance, I thought it was a […]

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Twitter Rule: Always Respond to Customer Inquiries

I recently posted a customer service inquiry to a business on Twitter.  I needed to know if they would be making a certain product available for a different model type.  Pretty easy question.  I posted my question 24 hours ago and still have not heard back.  A quick look at their @mentions shows they haven’t […]

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